Contact Center Solutions

Our solutions can help you deliver superior customer service and improve your contact center performance in the following areas:

  • Customer Service
  • Customer Retention & Up-Sell
  • Agent Productivity & Satisfaction
  • Resource Virtualization

Every service provider’s dream is to provide better service for their customers through any media such as voice, email, chat, SMS, Fax, Intelligent Messaging etc.

ETPL has partnered with Genesys, world’s #1 Contact Center solution provider and XMedius for Fax over IP solution to provide total Contact Center solution for our valuable customers.