Outsourcing & Support Services

What is Outsourcing?
Outsourcing is the concept of obtaining the services of an outside professional company with the expertise and capabilities to install and manage a company’s IT functioning within the framework of the individual demand of the company or a public sector body. It is a convenient method of several advantages with cost saving implementation of today’s technology advances without the company or public sector body having to burden itself with time-consuming exercises, leaving room for its other operations to be carried out as usual.

What does ETPL offer?ETPL provides the best outsourcing service with the innovative methods of implementation of IT network infrastructure to achieve the advantage and enhance the data and information capabilities to achieve success in your business enterprise or public sector organization.
At ETPL we provide our customers with the best-trained professionals who help you to handle the modern communication technologies with their advice support and troubleshooting capabilities. Among our eminent clients are the National Telecom / GSM Network Operators, Educational Institution, Government Departments and Corporations.
We have achieved the status of the leader in the System Integration and Networking industry in Sri Lanka with best business management and engineering excellence adopting a business partnership approach with our customers to give them the business advantage for proactive growth.

 

Partnership for Success
Our success is in helping our clients with the strategic business advantage in partnership with the international leaders in the IT and integrated communication field like Cisco Systems, Molex Networks, Microsoft, Nortel Networks, EMC, Computer Associates, IBM and HP to give our customers the world’s best business technologies with multiple types of devices. We were awarded the Premier Certified Partnership status by Cisco Systems USA, the only company in Sri Lanka to receive the prestigious award. There cannot be any other business partner in Sri Lanka to provide you with the most advanced outsourced Information System Administrative services.

 

Specific Services Provided by ETPL
Our outsourcing solutions are varied according to the specifics of each customer by understanding their specific demands with the technological breadth that gives our customers the exact capabilities beyond traditional boundaries and the experienced benefits from our technological resources. Our customers could select one of the following services we offer.

01. Technical support help desk services
02. Local Area Network (LAN) Management
03. Server & System Management Services
04. Systems security, Antivirus, and Firewall solutions
05. Data storage operation & management
06. Operation & Management Disaster Recovery Sites
07. New PC installations and setup
08. System and standard application software troubleshooting
09. Hardware / System Software installation upgrades
10. Preventive maintenance of all hardware items

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